Can I send a gift directly to the recipient?
Yes you can, simply add their shipping address at the checkout. No prices are included in the parcel and we can include a gift message within the order, which can be added at the cart.
Can I add a gift message?
Yes, you can add a gift message on the cart page, before entering the checkout
Are prices detailed in the parcel?
No, our packing slips show no details of prices. Rest assured that we do not send any billing details or pricing with orders.
Can I update the shipping address?
We can make amends to the shipping address up to 45mins after the order is placed, please email email@example.com with the correct address.
After this time we are unable to change any shipping details as it would have been processed through the warehouse.
Do the gift sets come with a gift box?
Yes, all gift sets come with a gift box (there is an option to add extra gift boxes at the cart page should you want to for any other blankets in your order).
Do you offer gift vouchers?
Yes, there is the option of our E-Gift voucher or our beautifully presented voucher that is sent in the post - both options can be found here.
I forgot to add a gift message, can I add one?
We can make amends to the order up to 45mins after the order is placed, please email firstname.lastname@example.org with the message you would like added.
After this time we are unable to change any details as it would have been processed through the warehouse.
What is the parcel size of your gift boxes?
Our medium gift boxes are 424mm x 338mm x 79mm, we send these in a postal box outer which measures 440mm x 345mm x 87mm.
Our large gift boxes are 425mm x 348mm x 120mm, these are sent in a postal box measuring 445mm x 360mm x 127mm.
As reference we use the following size boxes for -
Medium Gift Box - standard size blankets. Sending Hugs standard size, Hug in a Box standard cotton.
Large - Hug in a Box Wool, any large or king size blankets.
Where are your products made?
All of our products are designed by us in Cornwall and are made in Britain with our mill partners; each chosen carefully. Using natural fibres and traditional methods.
Does the size include the fringe?
Yes, the size of our wool blankets includes the fringe; which is approx 8cm.
How heavy are the blankets?
Super King 1.7kg
What methods of payment do you accept?
We accept all major credit and debit cards, Paypal and Google Pay.
My billing address is incorrect, can it be amended?
The billing address is there for security purposes, and if your bank has allowed the payment then it's totally fine.
We are unable to amend billing details, but rest assured that we do not send any billing details or pricing with orders.
How long will it take to receive my order?
Our standard UK delivery takes 2-4 working days. There is the option to choose 1-2 days or Next Day Delivery. You can view our shipping rates and timescales here
International orders can take anything from 3-14 working days depending on your location.
Can I track my order?
Orders are shipped with DPD, Fedex or Royal Mail and a tracking link is sent at time of dispatch.